Atlassian
Overview
Bridging the gap between vast data and actionable insights by designing an AI-generated system that transforms raw documentation into modular, visual knowledge cards.
Role & Team
Lead Product Designer partnering with Product, Engineering and executive team.
Impact
0-1
product building.
+1M
users.
AI-generated answers in Search
Created a "living" knowledge base that proactively synthesizes data into the smallest functional units.
AI-generated answers in Search
Designed intuitive search experience, enabling users to ask natural-language questions and receive Smart Answers derived from across Jira, Confluence, and third-party tools. Iterated on conversational interactions and response presentation, ensuring relevance, accuracy, and clarity.
A modular UI system of AI-generated cards that standardize complex information into a unified visual language.
Partnered with other teams to improve discoverability and influenced Search and Chat experience.
AI-generated Definitions
Understand team and company jargon instantly with in-line definitions that keep work moving.
Acronym & Jargon Definitions
Developed experience for inline Definitions in Jira and Confluence, allowing users to hover/click on unfamiliar terms or acronyms and see company‑specific explanations.
Partnered with multiple teams on implementing Definitions across different parts of products.
Designed workflows for adding/editing definitions, maintaining quality and consistency across the organization’s terminology.
Impact and what's next
Rovo 0-1 and beyond
Designed and shipped AI search and AI generated knowledge for millions of Atlassian users
Worked on adoption of features and success metrics gains
Led visioning work to expand AI-generated knowledge across products and surfaces